Hi Glenn, sorry to bother you again mate

I've just got back from the gig in Liverpool (fantastic by the way), I took my printed Ticketweb sheet and handed it to the guy at the door who scanned it, screwed it up and through it on the floor.
My question to you, or anyone else on here is, if the same happens at the Shepherds Bush gig, how do I get my VIP laminate and CD if I no longer have the document that says I'm one of the VIP's?
Also, are the free double CD's still being signed by Howard as mentioned on the discography page?
Cheers